New Observation features

The new Observation for Webapp is released under ALIS 2021.03 and will be deployed to all ALIS subscriptions.

Function  - TLDR; 

The Observation function allows a user to create and follow-up a reporting or sighting of a certain observation to an asset or a custom location*.  These observations can contain the following content.

  1. a (sub-)Category (mandatory)
  2. Title (optional) 
  3. Severity 
  4. State 
  5. Description(optional)
  6. Attachments(optional)

This allows you to group and collect a multitude of observations on the field to bring the right attention and follow-up to the most critical or out of the ordinary issues airside. An observation filter can be found under the Map filters to then find observations under specific conditions ( ie: Filter all assets where damaged prisms were reported/observed). Each observation has a detailed page that collects all information on that observation and can be used for collaboration and resulting of the issue. Multiple observations can be created and/or modified at the same.

(*coming later)

Example

(info) See the observations in Action in our Instruction video

How to create an observation

Observations can be created through the Web interface or through the native ALIS TEAM iOS App* (*through a migration assistant currently - new iOS observation features to be implemented later in 2022) 

To create an observation (asset-based), select the asset for which you want to make the observation, under the ALIS action button ( Orange Dropdown top right) select " Create observation(s) ".

Alternatively, in the asset details in the "open observation" section.

A pop-up will appear to fill in the details of the observation. Only the Category is a mandatory selection for reporting the observation, all the other fields are optional. The Categories are pre-defined but can be modified in the ALIS settings → Observation Categories. This selection will also populate a default observation Severity but can be modified per submission - see the severity section.
By default, we will make the "Title" of the observation the same as the Category but if you feel that a custom title is better you can just edit it.  

Severity of an observation

This field will inform parties involved in how important this observation is.  In the Category editor, you can choose what the default severity will be per (sub-)category but can be modified at any time and per observation.  This will also allow you to filter for observation of a certain severity. 

The following severity options are available. 


Status of an observation

To assist in the resolution and handling of your observations there is a "state" field; This will inform all parties in which state the handling of the observation is.  Upon the creation of a new observation the status will always be "New" but can also be changed directly to any of the following states.

(info) You can move any observation to any state - we keep it flexible.
When an observation is put in the "Closed" position it will not be under "open observations" anymore but still be accessible through the history of the asset it was created for. You can also use the map filters to find assets that have/had a specific observation registered. Only the  Observation creation- reopening and closing is registered in the asset main history. 

Attention needed

If you want to have a special indication for an observation  - the ones that are really urgent to handle and need to be looked at next - you can activate the "Needs attention" flag. 

It's marked with the flag on the observation panel and details:

On the map those observations are marked by a red on white observation marker.

These observations will come to the top of your observation panel and come to the forefront on your map overlays. Use this feature only for observations here special attention is needed.

Description and attachments

Feel free to add any additional information in the description in order to inform the other parties so they have all the necessary to be informed about this issue. 
You can also attach any type of file now ( be aware of file sizes and your limited upload bandwidth) .
Some files may be directly viewed in the chat window or attachment gallery -  some will need to be downloaded.

Hit the Create button to finalise your observation creation.

The observation is created and visualisations of an open observation will show adequately on the map or in the observation notification & panel.

No additional notification about the creation of an observation will be send out -  if such a notification scheme is required, contact the ALIS support team for the possibilities (this does require the ALIS API subscription) .

How to view/edit Observations

In the top left corner, you are informed of the current open observations in your instance. The colour of the notification is the observation with the highest severity active. On the map the assets with an active observation will also have a observation icon attached to them. 

Clicking the observation notification will show the observation panel  with all open observations and are sorted by

  1. Attention needed 
  2. Date modified

You can directly modify the severity, status and attention flag from the panel or use any the buttons on the right to

Observation Panel Icons

Open the details of the observation

Select this observations' asset/location on the map

Copy a link to this observation to the clipboard for sharing

(info) you can hover over any icon to get a tooltip on its function

Opening the observation details by means of the observation panel or through the details for the asset will bring you to a full pager to collaborate on the issue at hand. 


(tick) You can edit the issue details at any time and/or add any additional comments or files to the observation.

Any change to an observation will be logged in the observation chat for transparency and auditing ie:

*You will be any users' name who has performed the change.

Bulk/Multi creation and changes of Observations

You are can create or change multiple observations at the same time.  You find the respective function under the Yellow Action button.

This function is very powerful in regards to flagging a complete zone or circuit as defective where it is clear that the cause is not a Faulty lamp - but more related to a circuit or higher related issue ( You can use a custom category for this!) 

When you have multiple assets selected and use the "Create Observation(s)"  -  A unique observation per asset will be created with the same details and attachments. The observations are not linked to each other.

Upon using the "Change Observation(s)" with multiple assets selected  -  the function will edit or append information to each open observation from the selected assets.  

(warning) If you have multiple open observations for an asset, you might modify another observation other than the desired one when using the Multi change function.

Sharing and Exporting 

You can use the

 function to copy and share a link to the observation. 

If you want to have an offline copy of the observation, you are now able to use your browsers' print function ( CTRL +P )  to do just that. *Make sure to minimise the observation panel on the left first before using the print function or saving it to a pdf. 


>> ALIS example export.pdf


We also provide a QR on the report in order for any receiver to have a digital link to the observation if needed.

Category editor

The Category editor allows you to maintain and manage the different type of category of issues or observations your colleagues are able to create. The configurator can be found in the ALIS Settings → Observation categories

We have already added some typical AGL and Gate type of observation categories but feel free to remove and or change any of them depending on how you use ALIS.

Each category can have sub-categories and can be edited; copied or removed.


For each (sub-) Category you can define the following settings 

(info)  Restricting the observation to asset types will prevent observations with to be linked to asset types where it would not make sense ( ie: Creating an "angle alignment issue" to a CCR. 

Custom automation for notifications

Depending on your work process within ALIS -  you might want to have an additional ping when a certain type of observation is created. We can provide an interface with an ALIS notification system that can send e-mails to predefined address or other systems ( ie: Teams, Zapier,  etc) in order to alert the right people.

Ask the ALIS support Team to have more information on the different options for notification we can deliver.   Using the notification system does require the ALIS API subscription.

When

An observation is created with "Critical" Severity 

Then 

Send an email to AGLsupport@airportname.com
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