iPhone/iPad is not responding / not working properly

It could be. -  in very seldom cases - that the iPhone or iPad does block up for some reason or that there are some functions that are not working as they should be. ( ie: Sometimes the devices just doesn't want to connect to the internet although everything is set correctly) 

That's the time to perform a force restart -  this is how you do it on an iPhone: 

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

or on an iPad:

https://support.apple.com/en-us/HT210631

 That should resolve the unresponsive devices.  If you still have a function that is not working correctly then now it is probably the time to look for other root causes.

Feel free to create a ticket in our support desk if you need help!